This page is currently being updated with our complete privacy policy.

Our Commitment to Privacy

The Skin & Laser Clinic is committed to protecting your privacy and personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, and protect your data.

Information We Collect

We collect personal information necessary to provide our services, including:

• Contact information (name, email, phone number)
• Medical history relevant to treatments
• Appointment and treatment records
• Payment and billing information
• Website usage data through analytics (Google Analytics 4)

How We Use Your Information

Your personal information is used to:

• Provide treatment and medical services
• Schedule and manage appointments
• Process payments and billing
• Communicate about your care and treatments
• Improve our services and website experience
• Comply with legal and regulatory requirements

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights (POPIA)

Under POPIA, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Object to processing of your data
• Request deletion of your data (subject to legal requirements)
• Lodge a complaint with the Information Regulator

Third-Party Services

Our website uses third-party services including:

• Google Analytics 4 (website analytics)
• Google reCAPTCHA Enterprise (form security)
• Fresha (appointment booking)

These services may collect data as outlined in their respective privacy policies.

Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Contact Information

For privacy-related questions or to exercise your POPIA rights, please contact us.

The Skin & Laser Clinic
Suite 2, Westwood Mall Medical Centre
45 Stellawood Road, Westville
Durban, 3629, South Africa
Phone: 031 266 5953

Last updated: February 2026